Frequently asked questions

General

There are several informational pages on this website that might have an answer to your question.

The company page provides a brief description of Vector Magic, Inc., the company.
The about page describes the services and products that Vector Magic offers and explains how the website works.
The terms of use, security, privacy, and refund pages described our official policies on those important matters.
The contact page allows you to give us feedback.
The blog is where we post the latest news and updates about the company, the website, and our products.

Below are several common questions and their answers.

What is Vector Magic?

Please see the about page

How is Vector Magic different?

Please see the about page

How much does it cost?

Please see the pricing page

What programs can I use the output with?

Download sample output:

EPS |

SVG |

PDF |

PNG

Software	Version	EPS	SVG	PDF
Adobe Illustrator	CS3	YES	YES	YES
Adobe Illustrator	CS2	YES	YES	YES
Adobe Illustrator	CS1	YES	YES	YES
Adobe Illustrator	10	YES	YES	?
Adobe Illustrator	9	YES	?	YES
CorelDRAW	X4	YES	YES	YES
CorelDRAW	X3	YES	YES	YES
CorelDRAW	12	YES	YES	YES
CorelDRAW	10	YES	YES	YES
CorelDRAW	9	YES	NO	YES
Xara Xtreme PRO	4.0	NO	NO	YES
Xara Xtreme PRO	3.2	NO	NA	YES
Inkscape	0.46	NA	YES	YES
Inkscape	0.45	NA	YES	NA
FreeHand	MX	NO	NA	YES
FireWorks	MX 2004	YES	NA	NA
OpenOffice Draw		?	?	?
Microsoft Visio	2007	NA	YES	NA
OmniGraffle	5	NO	NA	YES
OmniGraffle	4	NO	NA	YES
Intaglio	2.9.7	NO	YES	YES
VectorDesigner	1.2.0	YES	NO	YES
EazyDraw	2.6	NO	NO	YES
Lineform	1.5	YES	YES	YES

If your software supports at least one of our output formats that should normally be sufficient.

Please note that PNG is a bitmap format. It is provided for users who want to "clean up" their input images, but still want to use them in bitmap format.

YES means that users have reported that they were able to open/import our output and use it in the program successfully.
NO means that the program does not support importing our specific output.
NA means that the program does not support importing that image format at all.

What are the image upload limitations?

Supported image types	JPEG, GIF, PNG, BMP, TIFF, PSD
Not supported image types	PDF, DOC, AI, CDR
File size	10.0 megabytes
Image width*height	10.0 megapixels
Images with width*height between 10.0 megapixels and 1.0 megapixel will be shrunk to 1.0 megapixel and thereafter processed.
Images can have any aspect ratio, so there are no specific height or width limitations, only height*width limitations.

What fileformats are supported?

Input: JPEG, GIF, PNG, BMP, TIFF, PSD
Output: EPS, SVG, PDF, PNG

Is there a desktop application available?

Yes! Read all about it.

Can I use the results from this site freely?

We put no restrictions on your use of the derivative works this site produces, nor do we assume any liability for them. This basically means that you have essentially the same rights to the output as you had to the input.

If you choose to share your result or allow us to use it as a sample, you grant us sufficient license to the original to perform these tasks.

For the details, please see the terms of use.

Can you remove the image background?

We don't have that feature just yet, but we're considering adding it.

Once an image has been vectorized, you can delete the background in a vector editing program.

Do you support gradients?

Not at this time, but we're considering adding that feature.

What types of images are supported?

The site is currently tuned for tracing logos and photos.

Your question not answered?

Please contact us.